Terms & Conditions

Terms & Conditions

BC Northern Property Services Ltd. (BCNPS)

1. Scope of Services

BC Northern Property Services Ltd. provides residential property management services across Carlisle, Cumbria and the Scottish Borders. Our services include, but are not limited to:

  • Annual Gas Safety Checks
  • Property Condition Reports
  • Energy Performance Certificates (EPC)
  • Electrical Installation Condition Reports (EICR)
  • PAT Testing
  • Project Management for maintenance and improvements
  • 24/7 Emergency Call-Out Service
  • Deposit Protection
  • General maintenance coordination

Service provision is available as part of our Full Management Package or as individual, standalone services by request.

2. Pricing & Payment

Full Management Package

  • Monthly fee: £TBD (first 12 months)
  • Monthly fee thereafter: £TBD
  • Fees cover core services, routine compliance, and tenant support.

Standalone Services

  • Priced individually depending on service type, property size, and complexity
  • All prices quoted are inclusive of VAT (where applicable)

Payment Terms

  • Invoices are issued monthly in arrears (unless otherwise agreed)
  • Payment due within 14 days of invoice date
  • Overdue payments may be subject to a late payment fee of £20.00

3. 24/7 Call-Out Service

This service is available exclusively to Full Management clients.

Call-Out Coverage Includes:

  • Emergency plumbing or leaks
  • Electrical failures or power outages
  • Broken windows or doors
  • No heating or hot water

Out-of-Hours Charges:

  • Emergency call-out fees vary depending on time and severity
  • Non-urgent issues reported out of hours may be scheduled for the next working day

4. Contractor Access & Authority

This service is available exclusively to Full Management clients.

  • BCNPS may authorise repairs up to the value of £200.00 without prior landlord approval to avoid delays
  • Repairs exceeding this value will be quoted and submitted for landlord approval unless classified as an emergency
  • All contractors instructed are vetted and insured
  • Tenants will be notified in advance of contractor visits where possible

5. Liability

  • BCNPS accepts no liability for damage or loss caused by third-party contractors, although reasonable care is taken in contractor selection
  • Properties must be insured by the landlord
  • BCNPS shall not be held liable for any tenant-caused damage
  • Tenants are responsible for day-to-day care and minor maintenance of the property

6. Deposit Protection

  • BCNPS registers deposits with a government-approved tenancy deposit scheme (e.g., DPS)
  • Prescribed Information will be issued to tenants within the required 30-day timeframe
  • We retain all deposit-related documentation for a minimum of 6 years

7. Cancellation & Termination

  • Either party may terminate a Full Management Agreement with 30 days’ written notice
  • In the event of termination, a final property inspection will be arranged
  • All documents and keys will be returned to the landlord or their appointed representative

8. Privacy & Data Handling

  • BCNPS complies with the General Data Protection Regulation (GDPR)
  • Client and tenant data is stored securely and never shared with third parties without consent, except where required by law
  • Certificates, reports, and contact details are stored electronically for operational use only

For any queries related to these terms or to request a copy in alternative formats, please contact:

  • Emergency call-out fees vary depending on time and severity
  • Non-urgent issues reported out of hours may be scheduled for the next working day
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